Frequently Asked Questions

General

Do you have a physical store location?

We're an online-only business, but we do attend pop-up events and markets in the Madison, Milwaukee, and Chicago areas! Follow us on social media to stay updated on upcoming pop-up locations and dates.

We are planning to expand to Minneapolis as well in the near future!

How long does shipping take?

Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery. 

Delivery or pick-up in the Madison area can be arranged for a lesser fee.

What is your return policy?

We do not accept returns or exchanges on original artwork and one-of-a-kind pieces.

For printed items, if you are unsatisfied with your order, due to a quality issue, please reach out to us and we will see what we can do! We may request pictures of the damaged items for recordkeeping.

If for any reason, there is a problem that you believe was caused by us, please contact us! We want every customer to be a happy customer.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $75. Check our shipping page or look for the free shipping threshold at checkout.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards, debit cards, and Shop Pay for a fast and secure checkout experience.

Can I cancel or modify my order?

Please contact us as soon as possible if you need to cancel or modify your order. Once an order has shipped, we cannot make changes, but you can return items following our return policy.

How do I stay updated about pop-up events?

Follow us on social media and subscribe to our email newsletter to be the first to know about upcoming pop-up events and exclusive offers.

The Nitty-Gritty

Why should I commission Hinoki Florals and Gifts? 

You'd be working with a trained botanist and a local, dedicated artist who knows that flowers can carry special memories. You'd also be supporting a small business who would create something one-of-a-kind for you, and as an queer Asian artisan, she does her best to be inclusive and supportive of her diverse client base.

Are the commissions limited to wedding florals?

Certainly not, and in fact the piece doesn't need to be limited to florals either. We can also create work for memorials, gifts, home decor, and more! Our online shop can help guide ideas but we are always happy to create something totally new for you.

Where does she get all her flowers, anyway?

If not directly given by a commissioner, then all her flowers are either directly harvested or purchased from a local organic flower farmer to ensure the highest quality possible. This quality shows up in the vibrant color and shape of her pressings. 

How soon do you need my flowers for a commission? 

As soon as possible, 3 days max after the event. To ensure the best quality result, set up a plan with us for hand off ahead of time. Our schedule fills up quickly, so reach out here!

How do I take care of my piece?

As a general rule, keep all work out of direct sunlight, high humidity, and away from water. If the glass has become dusty or dirty, do not use any ammonia-based cleanser. Instead, use a mix of rubbing alcohol, water, and a drop of soap. 

Will the flowers fade and change color?

Since we do not color correct or use any chemical processes to fix the flowers, aging is natural, and expect your flowers to take on a slight antique hue over the years. This is normal and something to be cherished. If you want your piece to remain vibrant, we recommend requesting a fine art reproduction along with your art when it is created. 

If you have any questions not answered here or just want to say hi, feel free to contact us here!